Staff Intranet
BCG Values
2021 NPS Report from Survey Monkey
1 January - 19 July (Updated Weekly)
Responses: 38
5%
DECTRACTORS (0-6)
34%
PASSIVES (7-8)
61%
PROMOTERS (9-10)
NET PROMOTER® SCORE
Celebrations
Company Calendar
On Leave / RDO
2021 KPI DASHBOARD
As of: 19 July 2021
KEY METRICS
| Activity Score | Target | Actual |
|---|---|---|
|
Weekly |
47 |
0 |
|
Montly |
203 |
3 |
|
YTD |
2316 |
224 |
| Net Promoter Score (NPS) | |
|---|---|
|
Target |
70 |
|
YTD |
55 |
|
12 month avg |
67 |
|
Monthly |
56 |
| Exception Reports | |
|---|---|
|
AnnualTarget |
<20% |
|
YTD |
32% |
|
MTD |
11% |
|
Weekly |
13% |
| Jobs Out | |
|---|---|
|
Week |
23 |
|
Jobs Out |
998 |
|
Average |
23 |
|
Highest |
50 |
|
Lowest |
1 |
| Leads Created | |
|---|---|
|
Live Leads |
10 |
|
Weekly |
1 |
|
Monthly |
14 |
|
YTD |
78 |
| No. of sales meetings | |
|---|---|
|
Weekly |
1 |
|
Monthly |
12 |
|
YTD |
78 |