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BCG Values

2021 NPS Report from Survey Monkey
1 January - 20 December (Updated Weekly)
Responses: 109

NPS
0%
-100 100
2%

DECTRACTORS (0-6)

26%

PASSIVES (7-8)

72%

PROMOTERS (9-10)

NET PROMOTER® SCORE

JANUARY - On Leave / RDO / Holiday

Company Calendar

Celebrations

2021 KPI DASHBOARD

As of: 20 December 2021

KEY METRICS

Activity Score Target Actual
Weekly
47
10
Montly
203
121
YTD
2316
498
Net Promoter Score (NPS)
Target
70
FYTD
76
YTD
71
12 month avg
67
Monthly
75
Exception Reports 2021 2020
AnnualTarget
<20%
<20%
YTD
25%
31.82%
MTD
34%
-
Weekly
18%
50%
Jobs Out 2021 2020
Week
17
22
Jobs Out
526
436
Average
21
24.22
Highest
55
50
Lowest
3
7
Leads Created
Live Leads
16
Weekly
0
Monthly
8
YTD
124
No. of sales meetings
Weekly
1
Monthly
9
YTD
126