Staff Intranet
BCG Values
2021 NPS Report from Survey Monkey
1 January - 11 October (Updated Weekly)
Responses: 82
2%
DECTRACTORS (0-6)
27%
PASSIVES (7-8)
71%
PROMOTERS (9-10)
NET PROMOTER® SCORE
On Leave / RDO - October
Company Calendar
Celebrations
2021 KPI DASHBOARD
As of: 11 October 2021
KEY METRICS
| Activity Score | Target | Actual |
|---|---|---|
|
Weekly |
47 |
2 |
|
Montly |
203 |
33 |
|
YTD |
2316 |
269 |
| Net Promoter Score (NPS) | |
|---|---|
|
Target |
70 |
|
FYTD |
74 |
|
YTD |
68 |
|
12 month avg |
67 |
|
Monthly |
78 |
| Exception Reports | 2021 | 2020 |
|---|---|---|
|
AnnualTarget |
<20% |
<20% |
|
YTD |
25% |
32.85% |
|
MTD |
12% |
- |
|
Weekly |
26% |
42.86% |
| Jobs Out | 2021 | 2020 |
|---|---|---|
|
Week |
23 |
14 |
|
Jobs Out |
334 |
233 |
|
Average |
22 |
25.8 |
|
Highest |
55 |
50 |
|
Lowest |
4 |
7 |
| Leads Created | |
|---|---|
|
Live Leads |
8 |
|
Weekly |
0 |
|
Monthly |
1 |
|
YTD |
104 |
| No. of sales meetings | |
|---|---|
|
Weekly |
0 |
|
Monthly |
1 |
|
YTD |
105 |