Staff Intranet
BCG Values
2021 NPS Report from Survey Monkey
1 January - 19 April (Updated Weekly)
Responses: 23
4%
DECTRACTORS (0-6)
26%
PASSIVES (7-8)
70%
PROMOTERS (9-10)
NET PROMOTER® SCORE
Celebrations
On Leave / RDO
-
Sarah's Off today
16 March 2021
-
Company Calendar
2021 KPI DASHBOARD
As of: 19 April 2021
KEY METRICS
| Activity Score | Target | Actual |
|---|---|---|
|
Weekly |
47 |
15 |
|
Montly |
203 |
54 |
|
YTD |
2316 |
155 |
| Net Promoter Score (NPS) | |
|---|---|
|
Target |
70 |
|
YTD |
64 |
|
12 month avg |
65 |
|
Monthly |
65 |
| Exception Reports | |
|---|---|
|
AnnualTarget |
<20% |
|
YTD |
34% |
|
MTD |
34% |
|
Weekly |
19% |
| Jobs Out | |
|---|---|
|
Week |
21 |
|
Jobs Out |
764 |
|
Average |
23 |
|
Highest |
50 |
|
Lowest |
1 |
| Leads Created | |
|---|---|
|
Live Leads |
15 |
|
Weekly |
0 |
|
Monthly |
2 |
|
YTD |
54 |
| No. of sales meetings | |
|---|---|
|
Weekly |
0 |
|
Monthly |
3 |
|
YTD |
54 |