Staff Intranet
BCG Values
2021 NPS Report from Survey Monkey
1 January - 20 December (Updated Weekly)
Responses: 109
2%
DECTRACTORS (0-6)
26%
PASSIVES (7-8)
72%
PROMOTERS (9-10)
NET PROMOTER® SCORE
JANUARY - On Leave / RDO / Holiday
Company Calendar
Celebrations
2021 KPI DASHBOARD
As of: 20 December 2021
KEY METRICS
| Activity Score | Target | Actual |
|---|---|---|
|
Weekly |
47 |
10 |
|
Montly |
203 |
121 |
|
YTD |
2316 |
498 |
| Net Promoter Score (NPS) | |
|---|---|
|
Target |
70 |
|
FYTD |
76 |
|
YTD |
71 |
|
12 month avg |
67 |
|
Monthly |
75 |
| Exception Reports | 2021 | 2020 |
|---|---|---|
|
AnnualTarget |
<20% |
<20% |
|
YTD |
25% |
31.82% |
|
MTD |
34% |
- |
|
Weekly |
18% |
50% |
| Jobs Out | 2021 | 2020 |
|---|---|---|
|
Week |
17 |
22 |
|
Jobs Out |
526 |
436 |
|
Average |
21 |
24.22 |
|
Highest |
55 |
50 |
|
Lowest |
3 |
7 |
| Leads Created | |
|---|---|
|
Live Leads |
16 |
|
Weekly |
0 |
|
Monthly |
8 |
|
YTD |
124 |
| No. of sales meetings | |
|---|---|
|
Weekly |
1 |
|
Monthly |
9 |
|
YTD |
126 |